Guard Company FAQ
Guard Company FAQ
RSPNDR helps small communities grow their business
What to do when you have low connectivity issue
If you are attending an alarm in area with poor reception and are unable to submit the report, complete the report in the app and move to an area that has be...
Get support for technical issue with the app
RSPNDR Operations Centre staff are available 24/7/365 and can be reached at 1-866-4RSPNDR (1-866-477-7637).
Dealing with various situations on site
If a Responder arrives to find a site unsecure and unoccupied, contact the Monitoring Station that dispatched the alarm to advise them of the situation and r...
A full tutorial is available in the App and can be accessed at any time by opening the options menu and selecting the tutorial option.
How alarms are offered
When an alarm is dispatched on the RSPNDR Marketplace, Responders are prioritized by proximity to the alarm location.
Safely using app while driving
The ability to use voice commands for some functions of the app can be turned on by going to the burger menu (3 horizontal lines), and is found under the Set...
Setting Shift Time
The shift time card will automatically populate with the current date as well as an end time eight (8) hours later than the current time. If the end time is ...
Logging into App
Once a Responder receives their company code and employee ID they can start the RSPNDR app and select “COMPLETE ONBOARDING PROCESS” at the bottom of the logi...
Adding employees to portal (admin feature)
To add a new user for your company, select “ADD NEW USERS” Enter the employee ID (this needs to be something unique and identifiable such as some combination...
The transactions tab near the top, right hand corner of the portal is where you can find billing information for completed responses. This data can be viewe...
The RSPNDR Portal is currently available in both English and French. There are two ways to change the language setting At the login page, above the RSPNDR l...
Using the Dashboard
The column on the left hand side of the screen shows all open alarms currently being attended to by Responders with your company The map displays the locatio...
Logging into Portal - Credentials required
To log in to the RSPNDR Portal you will need your company code employee ID password To change your password, log into the RSPNDR Portal and open the options ...
How to get Support
Emergency Support contact info In the event of an emergency where your physical safety or someone else’s is at risk your first call should be to 9-1-1. If yo...
Before you Get Started
Everyone participating in the RSPNDR marketplace is familiar with the app but what exactly is the RSPNDR marketplace? The RSPNDR marketplace connects Monito...